Home Builders Warranty Management

Hand ProHome the walks, the sub scheduling, the homeowner calls, and the after-hours emergencies.

What In-House Home Builder Warranty Management Costs You

The year after closing is a service job, not the 10-year structural insurance from 2-10 HBW. It runs on walks, punch items, and phone calls, and it lands on people who already have full-time jobs. Third-party builder warranty management moves it to a team built for it.

Handled In-House	Handled by ProHome
Determinations live in text threads and memory, so a dispute a year later has no record behind it.	Every request, photo, and visit logs in ProHomeLive as it happens.
One service call takes four phone calls to schedule, squeezed between site visits.	Our client service team owns the scheduling from first call to completed visit.
Two people explain the same coverage two ways and the homeowner trusts neither.	Field agents run every walk against one standard, in the same language.
Saturday night emergencies ring a superintendent’s cell phone.	Our 24/7 team fields the call and dispatches emergency and after-hours support.
Homeowners call three people, get two answers, and post about the wait.	One team owns every homeowner touchpoint, with a weekly builder meeting for you.

The column on the left is not a failure of effort. It is what happens when warranty work has no owner and gets absorbed by people already carrying a full schedule.

The year after closing is a service job, not the 10-year structural insurance from 2-10 HBW. It runs on walks, punch items, and phone calls, and it lands on people who already have full-time jobs. Third-party builder warranty management moves it to a team built for it.

Handled In-House	Handled by ProHome
Determinations live in text threads and memory, so a dispute a year later has no record behind it.	Every request, photo, and visit logs in ProHomeLive as it happens.
One service call takes four phone calls to schedule, squeezed between site visits.	Our client service team owns the scheduling from first call to completed visit.
Two people explain the same coverage two ways and the homeowner trusts neither.	Field agents run every walk against one standard, in the same language.
Saturday night emergencies ring a superintendent’s cell phone.	Our 24/7 team fields the call and dispatches emergency and after-hours support.
Homeowners call three people, get two answers, and post about the wait.	One team owns every homeowner touchpoint, with a weekly builder meeting for you.

The column on the left is not a failure of effort. It is what happens when warranty work has no owner and gets absorbed by people already carrying a full schedule.

Builder Warranty Management Services That Work as One Program

Three sides, one record: local field agents, a 24/7 client service team, and our ProHomeLive warranty CRM. The agent who walks the home, the rep who takes the call, and the system holding the history work from one file. ProHome is the one true national 3rd-party builder warranty management company, built to take that pressure of you and your team, and get it all coordinated.

See What Your First Year of Service Would Look Like

Bring your closing volume, and we’ll map exactly what comes off your team.

Outsource Builder Warranty Management Without Fixed Overhead

Payroll doesn’t flex when you close 40 homes instead of 140. Our pay-as-you-go home builder warranty management program bills against enrolled homes, ProHome can easily scale and adjust to your changing production volume, making it easier for you to manage your costs. Builders usually price what builder warranty management covers against the hours it currently pulls out of their schedule.

Homeowners Rate the Service Behind Your Brand

These reviews come from homeowners we handle on your behalf, not from builders. How they describe that year is how your buyers describe you.

    
 
 
       Posted on Google  
   
   Drew Holmes 
 
 
 
 Trustindex verifies that the original source of the review is Google. Big house and lots to go over and Shay was fantastic the entire time. She really knows her stuff and has a great eye for things.
  
 
      Posted on Google  
   
   Drue Huckabee 
 
 
 
 Trustindex verifies that the original source of the review is Google. Not only was Shay extremely knowledgeable but she was also attentive to my questions and patient with me as I surveyed the home.  The experience was terrific.
  
 
      Posted on Google  
   
   Kasey Bell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Was able to explain everything in terminology I understood and kept assuring me not to worry if I forgot something.  Was very friendly and knowledgeable.
  
 
      Posted on Google  
   
   LaToya Baldwin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Explained when asked questions, made the process easier.
  
 
      Posted on Google  
   
   Karen Tucker 
 
 
 
 Trustindex verifies that the original source of the review is Google. He listened and he understood my concerns. Came out right away, on time, courteous of my home and myself.  Easy to work with.
  
 
      Posted on Google  
   
   Pete A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Steve's patience and the wealth of knowledge and experience he provided. Very pleased with his presentation and explanations.
  
 
      Posted on Google  
   
   Jonathan Barnes 
 
 
 
 Trustindex verifies that the original source of the review is Google. This employee went above and beyond in explaining everything about the new home. He was extremely detailed in all the important steps and made sure I understood each part of the process. I would gladly work with him again for any future questions.

A Builder Warranty Management Company That Protects Your Brand

Somebody else is about to talk to the buyer you spent nine months earning. For 43 years, that has been our job, with agents living in the markets you build in. When a determination goes against a homeowner, we give the answer and take the friction.