How ProHome Inspections Ensure Quality & Lower Warranty Costs

How ProHome Protects Your Brand Before the Buyer Ever Moves In

Your Reputation Starts Before the First Handshake 

In new home construction, first impressions aren’t made at move-in—they’re made well before that, during the final phases of construction. That’s why ProHome places a major emphasis on pre-handoff inspections as part of our comprehensive post-construction management process. 

Our approach to PunchList walkthroughs and quality assurance isn’t just about checking boxes—it’s about protecting your brand, reducing warranty risk, and delivering an exceptional buyer experience from day one. Because when homes are delivered right the first time, everything else flows smoother. 

The Hidden Cost of Overlooking Quality Assurance 

Before a buyer steps through the front door, the smallest details can shape their impression of the home—and by extension, your reputation. If outlets aren’t functioning, fixtures are loose, or finishes aren’t up to par, that “new home excitement” turns into immediate frustration. 

Here’s what’s really at stake when QA isn’t a priority: 

• Brand Reputation: Missed details become buyer complaints, which can quickly turn into negative reviews and lost referrals. 

• Increased Warranty Claims: When issues slip through during handoff, they resurface later as avoidable warranty calls—raising costs and customer dissatisfaction. 

• Subcontractor Accountability: Without structured oversight, it’s harder to track workmanship issues and hold subcontractors responsible. 

A lack of QA impacts more than just one buyer—it ripples across your entire operation. 

How ProHome’s Pre-Handoff Inspections Raise the Bar 

Our pre-handoff inspections are designed to elevate your standards and reduce headaches post-sale. Whether it’s a Builder’s PunchList or a detailed Developers PunchList, our field agents serve as your second set of eyes—focused on every detail buyers care about. 

New Home Orientation: The Foundation of a Positive Experience 

A key part of our inspection process is the Homeowner Walkthrough, also known as the New Home Orientation. Typically scheduled 10–14 days before closing, this walkthrough is conducted by a trained ProHome New Home Agent. 

During this hands-on walkthrough, we: 

• Review systems and features of the home 

• Test shutoffs, outlets, and fixtures 

• Educate buyers on basic home maintenance and expectations 

• Document any punch list items that need attention before close 

This experience doesn’t just identify issues—it sets the tone for a well-managed, homeowner-focused warranty journey. 

Punchlist Walkthroughs That Are Thorough and Actionable 

Unlike generic checklists, our PunchList walkthroughs are backed by real-time documentation and professional follow-up. Each item is recorded and uploaded into our proprietary warranty platform, ProHomeLive, where it can be tracked and resolved before the buyer even moves in. 

This structured process: 

✔ Minimizes post-sale surprises 
✔ Ensures clean handoffs between builder and homeowner 
✔ Keeps subcontractors accountable for their work 
✔ Lowers long-term warranty costs by resolving issues upfront 

By tackling potential issues early, builders and developers can avoid last-minute delays and deliver homes with confidence. 

Quality Assurance Is More Than a Walkthrough—It’s a Reputation Strategy 

Every detail inspected, every issue resolved before closing, is a win for your brand. A well-executed Builder’s PunchList process not only reduces the volume of warranty claims—it dramatically boosts buyer satisfaction and survey scores. 

When homeowners walk into a home that feels move-in ready, they feel respected, valued, and reassured. And when issues do arise later, they know they have a trusted third-party partner—ProHome—there to manage the warranty professionally. 

Post-Handoff: Still Standing By 

Our quality commitment doesn’t end after the walkthrough. Once the home is delivered, ProHome stays engaged throughout the entire new home construction warranty period. From 30-day follow-up walks to final 10-month inspections, we continue tracking concerns, coordinating with subs, and keeping buyers informed. 

Our 24/7/365 emergency support ensures that urgent issues—like leaks or HVAC outages—are never your team’s weekend problem. And our easy-to-use ProHomeLive portal helps homeowners submit claims, upload photos, and monitor progress at any time. 

The Bottom Line: Pre-Handoff QA Saves You Time, Money, and Stress 

Too many builders and developers wait until warranty calls pile up to address process gaps. But at ProHome, we believe prevention is the best solution. With over 40 years of experience and more than 350,000 homes served, we know how to spot—and solve—issues before they cost you time and money. 

Whether you’re delivering 10 homes or 300 condos, quality assurance and punch list management should be more than an afterthought. They should be an integral part of your post-construction strategy—helping you lower costs, protect your reputation, and keep buyers happy. 

Build Better. Deliver Smarter. Partner with ProHome. 

If you’re ready to raise the bar on your delivery process, let’s talk. Our inspection and warranty services are built around your needs—and your buyers’ expectations. 

Contact us today to learn how ProHome can support your next development with smart, scalable solutions that enhance quality and reduce post-sale risks. 

We’ve got your back—so you keep building forward.