Understanding Your Warranty Obligations as a Builder

When a new home closes, many builders wonder: How much warranty work will land back on our plate? The reality—if you partner with ProHome—is surprisingly simple: very little.

At ProHome, we specialize in builder warranty management that keeps you focused on construction, not chasing homeowner complaints and not have to worry about if a claim is warrantable or not. From the first walkthrough to post-closing claims, we take care of the hard parts, deliver a professional homeowner experience, and help protect your brand and time in the process.

Here’s a straightforward look at what you’ll actually need to do—and what ProHome handles for you—before and after closing.

Before Closing Duties: What Builders Need to Know About the PunchList Process

Warranty success starts before the sale is even final—with a detailed PunchList.

What is a “PunchList”—and Why Does It Matter?

A PunchList is a complete checklist of any items that need correction before a buyer accepts the home. It might include small cosmetic fixes, final mechanical tests, or anything else that could raise a concern after move-in.

ProHome’s process makes creating the PunchList simple. During the New Home Orientation Walkthrough, one of our trained New Home Agents walks the buyer through every room of the house. We will:

• Test the home’s major systems—plumbing, electrical, HVAC, appliances
• Review key home operations like shut-off valves and safety features
• Explain maintenance best practices and warranty coverage basics
• Document any needed repairs immediately using our ProHomeLive platform
• Learn more with our article: Why Handling Punch Lists In-House Slows You Down (And What to Do Instead)

The Builder’s Role:

At this stage, your role is straightforward: review and approve the PunchList generated during the walkthrough, complete the necessary items before final close, and let ProHome manage the process from there.

With a clear, well-documented PunchList in place, you protect yourself against post-sale disputes, give the buyer added confidence in their investment, and significantly reduce the chances of unnecessary warranty claims down the line.

After Closing Duties: Your Warranty Workload Shrinks (Thanks to ProHome)

Once the buyer moves in, many builders brace for a year of homeowner phone calls, service scheduling headaches, and piles of paperwork.

With ProHome managing your warranty—and with ProHomeLive at the center of it all—that doesn’t happen.

ProHomeLive is where every action, every conversation, and every warranty claim is logged, tracked, and managed. It’s your direct window into the homeowner experience—without the daily burden of handling it yourself.

Through ProHomeLive, ProHome handles:

• Homeowner Support: Homeowners contact ProHome directly for warranty questions and service needs, and all interactions are documented and visible through the portal.

• Warranty Claim Intake and Triage: Our Client Resource Coordinators vet every request inside ProHomeLive, determining whether issues qualify under warranty or fall under routine maintenance—keeping your claims clean and compliant.

• Scheduling and Subcontractor Coordination: Sub visits, homeowner scheduling, and work order tracking all flow through ProHomeLive, giving you oversight without needing to manage the details.

• Emergency Response Management: For urgent issues like major leaks or HVAC failures, ProHome’s after-hours triage process is logged and escalated inside the platform, ensuring fast action and full transparency.

• Complete Documentation and Compliance Tracking: Every service request, inspection report, subcontractor update, and homeowner communication is securely archived in ProHomeLive —providing you with full protection, every step of the way.

Setting Homeowners Up for Success: Education Matters

One of the ways ProHome keeps warranty claims low is by educating homeowners right from the start.

Through the ProHomeLive homeowner portal, buyers get access to:

• Seasonal maintenance checklists
• Home system care tips (like HVAC filter changes and water shut-off valve testing)
• Guides on what’s covered under the warranty—and what’s routine maintenance

When homeowners know how to properly care for their home and understand what’s warrantable, they’re less likely to submit unnecessary claims. That protects your time, your subs, and your brand reputation.

Why Builders Trust ProHome to Handle Warranty Management

Partnering with ProHome isn’t just about saving a few hours here or there. It’s about making a strategic decision to protect your business, your brand, and your buyers—while freeing up critical resources to focus on construction growth.

When ProHome manages your warranty operations, you gain:

• More Time: Your team stays focused on building homes, not fielding warranty calls or managing homeowner frustrations.

• Lower Costs: Reduce administrative overhead, subcontractor management costs, and the hidden expenses tied to inefficient warranty service.

• A Stronger Brand Reputation: Deliver a smooth, professional post-sale experience that earns better survey scores, stronger referrals, and online reviews that drive future sales.

• Reduced Legal Risk: Every interaction, inspection, and resolution is tracked, logged, and archived through ProHomeLive, giving you complete protection if warranty disputes arise.

In short, we take on the responsibility—so you keep building your business. If you’re ready to simplify warranty management, improve your homeowner experience, and reduce operational risk, ProHome is ready to be your partner.

Learn more about our builder warranty management services or contact us today to take the first step toward handing off your warranty workload with confidence. Don’t forget to ask us about our developer warranty management solutions too!