Home Builders Warranty Management
We Have Your Back, so You Keep Building Forward
Reduce warranty stress and
operational expenses with prohome
For over 40 years ProHome has helped builders of every size manage their one-year builder warranty, by improving their operational efficiency, while also reducing their fixed expenses tied to warranty management. ProHome operates as an extension of your team, making it easier to react and respond to the ebbs and flows of the homebuilding industry.
Our turn-key, comprehensive approach to builder warranty, takes care of homeowner questions, warranty claims, and even after-hours emergencies. And because our cost is passed through at closing and paid by the title company, there’s no extra overhead and no chasing payments. It’s the most efficient way to protect your time, your customer’s experience, and your bottom line, so that you can get back to building.
For over 40 years ProHome has helped builders of every size manage their one-year builder warranty, by improving their operational efficiency, while also reducing their fixed expenses tied to warranty management. ProHome operates as an extension of your team, making it easier to react and respond to the ebbs and flows of the homebuilding industry.
Our turn-key, comprehensive approach to builder warranty, takes care of homeowner questions, warranty claims, and even after-hours emergencies. And because our cost is passed through at closing and paid by the title company, there’s no extra overhead and no chasing payments. It’s the most efficient way to protect your time, your customer’s experience, and your bottom line, so that you can get back to building.
What We Do for Builders
ProHome combines local field support, with 24/7 client service support and our powerful warranty CRM platform to give you a complete builder warranty solution, and our pay-as-you-go model helps to reduce your fixed operating expenses.
Local Field Support
ProHome’s local New Home Agents know the close is just the beginning of the homeowner’s journey. Our agents are the first line of support, guiding milestone moments from pre-closing walks to our exclusive/detailed New Home Orientation to ensure your customers feel informed and confident in their new home.
24/7 Client Support
Ourdedicated Client Relationship Coordinators are the primary point of contact for your homeowners and your team. They act as your warranty authority, handling every call, email, and question with professionalism. Whether coordinating subcontractors or guiding homeowners through warranty coverage, our team applies your warranty standards consistently and keeps you informed every step of the way.
After Hours - Emergency Calls
Emergency Calls never come at a convenient time.
ProHome’s two-tier After-Hours Homeowner Support means that neither you or your team are taking calls in the evening, on weekends or holidays, and your homeowners know when they call, someone is guaranteed to answer.
Warranty CRM
ProHomeLive is ProHome’s proprietary warranty CRM solution built to document, track, and archive all builder warranty and homeowner claims and interactions. This innovative tool puts the power back in your hands to monitor claims, asses performance and ultimately scale your business with easily accessible documentation.
Builder Testimonials
Why Builders Choose ProHome
Tailored Warranty Solutions for Builders
ProHome empowers home builders by taking the heavy lifting out of warranty management, supplying a dedicated team and a industry leading home builder warranty software:
ProHome is 24/7/365 so neither you nor your team have to be, but your homeowners know someone is there.
ProHome’s pay-as-you-go model means our services are a pass- through cost, reducing your ongoing fixed cost to support your builder warranty operations.
ProHome acts as a shield for your brand by stepping up as the warranty "enforcer." We uphold the integrity of the warranty and manage the customer experience so that your clients receive consistent service and your business reviews continue to improve.
ProHome’s warranty CRM ensures all warranty claims and issues are properly documented, tracked and archived. ProHome’s technology and processes ensure the information and reporting is properly captured to protect your business.