Builders | Turnkey Warranty Management Solutions by ProHome

BUILDERS

We Keep You Building,
Not Fixing

Put Our Expertise To Work For You

ProHome warranty management provides Builders like you with a turnkey solution for the entire warranty component of real estate development. Now you can focus entirely on building and let us handle warranty items end-to-end.

WE HAVE YOUR BACK...
SO YOU KEEP BUILDING FORWARD!

ProHome Services

Third-Party Warranty Management
Impartial third-party mediation of warranty issues
Consistent & layered homeowner education on
maintenance responsibilities
Warranty document aligned with NAHB & RCPG standards
End-to-end Warranty Management

Buyer walkthrough programs
Scheduling appointed subcontractors to perform warranty work
Written warranty protection—
signed warranty acknowledgements on every home
Call-ins and claims managed by dedicated account managers
Proprietary online system for tracking punch list & warranty items

Builders Gain
Real Savings

Time Savings

ProHome handles warranty walkthroughs, contracts, item tracking, service calls, and all related scheduling.

Personnel Savings

Your construction manager can focus on building, while staff is free from needing to manage or triage warranty items.

System Savings

You require one less platform as our proprietary software offers interactive tracking of warranty and punch list items.

What You Get From ProHome

If you’re like most builders we know, once you’ve finished building a new home, you’re keen to move on to building the next one. But dealing with the details of warranty calls on previous builds is slowing you down.

ProHome provides detailed 24-7-365 monitoring of warranty items and becomes the main point of contact for all warranty matters—including customer support, emergency service orders, coordinating and scheduling, and so much more.

Now you can focus on building more homes.

HOw ProHome Works

1. New Home Walk Through

A trained member of our ProHome team will walk the homebuyer through their home to answer any questions, explain how the home’s systems work, and give you expert home maintenance advice to best protect your investment.

We create a detailed punchlist and have them sign their 1-year new home warranty agreement. This step of homeowner education helps reduce unnecessary warranty calls.

2. Dedicated Account Managers

Your homeowners will have dedicated account managers.

This means that if they call with a concern, they don’t speak to a random stranger—who might be in a call center on another continent. Your buyers speak with the same small team every time. Our team knows you, your homes, your homeowners, and your sub-contracters—and we provide excellent customer service to resolve issues promptly.

3. Written Builder’s Warranty Protection

Some states have implied warranties on workmanship, but we make sure everything is explicitly documented. This gives homeowners peace of mind and it also reduces your risk should you ever end up in court.

This is because implied warranties can be open to the courts’ interpretation. Our warranty book is based on NAHB’s Residential Construction Performance Guidelines (RCPG) standards. You can choose to use our warranty, your own warranty, your state specific warranty — or some customized combination of those.

4. Homeowner Phone Calls

We respond to homeowners’ phone calls 24-7-365—so you don’t have to. We dispatch one of your subcontractors immediately, if necessary.

For non-urgent problems, we use the homeowners’ photos or videos to determine if the issue is covered by warranty. If we can’t make the determination from the homeowners’ photos, the walk agent assigned to your homes will visit the home. They’ll talk with the homeowner, record the details of the problem, take photos, and make the determination.

5. Repairs

If a problem is covered under warranty, we contact your own trusted subcontractors to arrange for them to perform any repairs.

There’s no additional fee assessed by us, no matter how complex or time-consuming any warrantable, non-structural repair ends up being. If we determine that the problem is not covered by the warranty, we let the homeowners know. Then we contact you to ask if you’d like to do a good faith repair for them.

6. Accurate Records

We maintain careful records of everything: We keep the signed warranty documents on file.

We keep records of all homeowner calls. We record if and when a subcontractor goes out to a home, and we keep the details about any repairs. These records protect you in the case of a claim. If you need to demonstrate in court that you fixed something that a homeowner later claims you didn’t, we’ll have those records to prove it. We also store your records for 11 years.

7. Web-Based System

Our proprietary software enables builders and homebuyers alike to log in anytime to view the status of a warranty, claim, or repair.

Our system also allows homeowners to upload images and documents, serving as a one-stop solution for filing and tracking claims through to successful service completion.

CONTACT US

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