Remodelers
We Have Your Back, so You Keep Building Forward
Warranty Management for Remodelers
For most remodelers there is never enough time in the day: living out of your truck, running between bidding on your next jobs, and checking in on your active projects and the crews assigned.
So what happens to those jobs you have previously completed, when the homeowner calls or emails you about issues and concerns? Obviously, a happy client can generate referrals for future jobs and positive online recommendations. However, nothing frustrates homeowners more than reaching out, and getting no response to voicemails or emails, no updates on the status of issues or repairs, and no sense of anyone will reply or help them. Approximately 50% of remodelers struggle with timely communication, particularly regarding client inquiries, which can lead to frustration and dissatisfaction among homeowner clients. What can a remodeler do, you can build more time?
What We Do for Remodelers
ProHome’s Remodeler Warranty Management Support, helps remodelers provide homeowners with a solution.
Ongoing Homeowner Communication
ProHome’s homeowner help desk means homeowner calls and emails are received, reviewed, and responded to, ensuring the homeowner feels heard and not left in the dark.
Emergency Support
We provide 24/7/365 responses to urgent issues, so homeowners are always supported.
Warranty CRM
ProHomeLive is ProHome’s proprietary warranty CRM platform which ensures all issues and claims are documented, tracked, and archived to provide homeowners with great customer service and reduce your legal risk.
Warranty Documentation
With ProHome, you can offer your homeowner clients a professional warranty that aligns with your completed project. Using ProHome’s customizable Remodeler App with our warranty experts.
Trades Coordination
ProHome’s customer help desk can also coordinate your trades/subs to improve homeowner satisfaction by resolve issues quicker, and safe you the time it takes to perform that coordination.
ProHomeLive is more than just a customer management system — it’s the core of our service, built to improve communication, reduce stress, and drive results.
Ready to Transform Your Warranty Management Process?
With ProHome’s Remodeler Warranty Management Support, you are now able to provide the level of customer care that goes with the quality of your remodeling work. This enhances the homeowner experience, leading to more referrals and repeat business.
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