1. Dealing with customers’ issues Answering the Phone It goes without saying that you want to keep your homeowners happy. Referrals from satisfied customers are essential to running a thriving construction business. So you know that someone has to be available to answer homeowners’ phone calls, day and night, during Read more…
Myth 1: All they do is answer the phone, so it’s not worth it It’s true that some third party warranty management companies seem to be little more than call centers. Random people hired by the company — perhaps on another continent — answer your homeowners’ phone calls and then Read more…
What is home builder’s warranty management? After you’ve built a home, we understand that you’re keen to move on to building the next one. You want your homeowners to be happy with their new home. But you may be tired of taking the time to field all their warranty calls Read more…
What is home builder’s warranty management? If you’re like most builders we know, once you’ve finished building a new home, you’re keen to move on to building the next one. But dealing with the details of warranty calls on previous builds is slowing you down. (And giving you a stress Read more…