DEVELOPERS
As Your Development Goes Up, We Give You The Visibility You Need
ProHome’s complete Multi-Family Warranty Management Program for Sponsors and Developers
Let Our Experience and Knowledge Support Your Brand and Development
ProHome has built its reputation as a leader in Multi-Family Warranty Management Services, by working with over 30 Developers on more than 100 Multi-Family projects over the last 40 years.
Our full service Multi-Family warranty management program is designed to meet your needs.
WE HAVE YOUR BACK...
SO YOU KEEP BUILDING FORWARD!
PROHOME SERVICES
- Quality Assurance Walk
- Quality Assurance Verification
- Buyer Punchlist Walk
- Buyer Punchlist Verification Walk
- Weekly Developer/Builder Calls
- Weekly Reporting
- Post-Construction Warranty Management
- Scheduling Contractor Work
- Take and Triage all Buyer Calls
- Maintain all Communication
Put Our Expertise To Work For You
ProHome warranty management provides Sponsors/Developers like you with a turnkey solution for the entire warranty component of real estate development. Now you can focus entirely on building and let us handle warranty items end-to-end.
PROHOME SERVICES
- Third-Party Warranty Management
- Impartial third-party mediation of warranty issues
- Consistent & layered homeowner education on
maintenance responsibilities - Warranty document aligned with NAHB & RCPG standards
- End-to-end Warranty Management
- Buyer walkthrough programs
- Scheduling appointed subcontractors to perform warranty work
- Written warranty protection—
signed warranty acknowledgements on every home - Call-ins and claims managed by dedicated account managers
- Proprietary online system for tracking punch list & warranty items
Sponsors / Developers
Gain Real Savings
Time Savings
ProHome handles warranty walkthroughs, contracts, item tracking, service calls, and all related scheduling.
Personnel Savings
Your project managers can focus on building, while staff is free from needing to manage or triage warranty items.
System Savings
You require one less platform as our proprietary software offers interactive tracking of warranty and punchlist items.
The gift of
passim beauty
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How ProHome Works
For Multi-Family
1. Quality Assurance Walk and Quality Assurance Verification
An experienced ProHome New Home Agent (NHA), will complete a Quality Assurance Walkthrough of all units, and then come back after a set period of time to perform a follow-up Quality Assurance Verification Walkthrough.
On the initial Quality Assurance Walk, our agents approach the units on behalf of the Developer or Sponsor to assess the level of craftsmanship and attention to detail and document all legitimate concerns in advance of a buyer seeing the unit. ProHome’s agent returns again at a future date to perform a Quality Assurance Verification walk on behalf o the Developer or Sponsor to ensure the builder has address all previously documented items, in order that the unit is at a higher level of readiness for the Buyer and pending close.
2. Buyer Punch List Walkthrough and Buyer Punchlist Verification Walkthrough
An assigned ProHome New Home Agent will walk the homebuyer through their home to answer any questions, explain how the home’s systems work, and give you expert home maintenance advice to best protect your investment.
We create a detailed punchlist with the Buyer, and have them sign their 1-year new home warranty agreement. This step of homeowner education helps reduce unnecessary warranty calls and align expectation of the Buyer. The punch list is then forwarded to the Developer or Sponsor for vetting and approval.
3. Dedicated Client Service Coordinator
You and Your Buyers will be assigned a dedicated and experienced Client Service Coordinator (CRC), who is an extension of your service team and ensures consistency in messaging. Your assigned CRC is part of a Client Service Team, that is cross-trained on the teams various accounts, thus making sure our partner Developers, Sponsors and the Buyers get the highest level of customer care.
Our team knows you, your project, your buyers and your builders – and we provide pro-active communication and prompt response to all matters to keep everyone informed. excellent customer service to resolve issues promptly.
4. Warranty Management Services
ProHome’s Client Service Team and leadership will provide ongoing Warranty Management Services for one year after the Buyer takes possession of their Unit. This on-going level of customer care ensures your Buyers are taken care of, enhancing the buyer experience and your brand image and reducing legal issues.
ProHome will manage all call-in items, claims, and coordinate all PTEs, and follow-up on BPL items, if applicable. During the weekly Project review meeting, your assigned Client Service Coordinator will review any call-in items, upcoming walkthroughs, and review outstanding items per unit. This additional level of visibility in your project, reduces potential problems and unforeseen negative online comments for our Developers and Sponsors.
5. Buyer Phone Calls
We respond to all Buyer inbound calls and emails, , so you and your team don’t have to, providing a high-touch level of customer care and elevated brand value.
6. Accurate Records
We maintain careful records of all interactions with Buyers and all trades, capturing and archiving all calls, emails, and documents, including the Buyer’s signed warranty documents on file.
By utilizing our proprietary ProHomeLive platform, we retain all records for 11 years to protect our Developers and Sponsors for any potential future claims and reduce your legal exposure.
7. Web-Based System
Our proprietary software platform, ProHomeLive enables Developers, Sponsors, and Buyers alike to log in anytime to view the status of a warranty, claim, or repair.
Our system also allows Buyers ability to upload images and documents, serving as a one-stop solution for filing and tracking claims through to successful service completion. Our system also provides powerful reporting options, again designed to provide our Developers and Sponsor partners additional visibility into their projects and see potential issues and trends.
CONTACT US
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