Let Us Empower You
The team at ProHome does so much more than answer the phone when you have a warranty question or are in need of service. We are your ally from the moment of your new home purchase—helping you learn your new home’s systems, working on your behalf to get services performed promptly, and tracking all records for easy online reference. As the homeowner, that’s a lot less to worry about. So you can focus on just enjoying your home.
What You Get From PROHOME
1. New Home Walk Through
Before closing on your purchase, a trained member of our ProHome will walk you through your home to answer any questions, explain how the home’s systems work, and give you expert home maintenance advice to best protect your investment.
2. Service Questions & Requests
Whether you have a non-urgent question or an issue that needs addressing ASAP, we respond to your phone calls 24-7-365.
We use your photos or videos to quickly determine the best solution and schedule the proper technician to make the service visit. We work fast while making sure things get done right.
3. Timely Repairs
If any problem is covered by warranty, we contact your builder’s trusted subcontractors to perform any repairs.
There’s no additional fee assessed by us, no matter how complex or time-consuming any warrantable, non-structural repair ends up being.
4. Accurate Records
We maintain careful records of everything: We keep the signed warranty documents on file.
And we keep records of all your service calls including details about any repairs. These records validate any warranty claims, and we store these records for 11 years.
5. Web-Based System
Our proprietary software enables you to log in anytime to view the status of any warranty claim or repair.
Our system also allows you to upload images and documents, serving as a one-stop solution for filing and tracking claims through to successful service completion.
Services For Property Owners
- New Home Orientation
- 24-Hour Emergency Service and Customer Support
- We Keep You Up-To-Date on Warranty Information
- Documented Conversations and Service Calls
- Regular Follow-Up on Warranty Claims Through Completion
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